Refund Policy

1. Scope of this policy

This policy applies only to optional paid services delivered by Apextril Pty Ltd, such as a scheduled consultation call, a workshop session, or a paid information pack if such offerings are made available. It does not apply to third party products or services that you may access via external links. It also does not change any rights you may have under the Australian Consumer Law.

If a specific paid service includes additional service-specific terms presented at checkout or in a written agreement, those service-specific terms will apply in addition to this Refund Policy. Where there is a conflict, the service-specific terms will prevail for that particular purchase, unless Australian Consumer Law requires otherwise.

2. What we provide (and what we do not)

Apextril provides educational and informational material about modern technology, data analytics, and industry developments. If optional consultations are offered, they are designed to help you understand concepts, frameworks, and general operating models used in modern industries. We do not provide personalised financial, investment, legal, or accounting advice. For clarity, you should review our Disclaimer before purchasing any optional service.

3. Reasonable timeframe for refund requests

If optional services or consultations are offered through the platform, refund requests may be submitted within a reasonable timeframe after purchase. For practical handling, Apextril considers the following timeframes reasonable in most cases:

• Consultations not yet delivered: request within 14 days of purchase and at least 24 hours before the scheduled start time.
• Digital deliverables: request within 7 days of purchase, provided the content has not been substantially downloaded, copied, or consumed in a way that prevents return.
• Workshops or sessions: request within 14 days of purchase and at least 48 hours before the start date, unless otherwise stated in the service-specific terms.

These timeframes are guidance to support consistent and fair review. If you contact us outside these windows, we may still consider your request based on the circumstances, the type of service, whether delivery has started, and your rights under Australian Consumer Law.

4. When refunds are generally approved

Refund requests are reviewed according to the platform’s service terms and applicable Australian Consumer Law. In addition, we typically approve refunds in the following situations, where relevant to the service:

5. When refunds may be declined or limited

Depending on the service type and delivery stage, refunds may be declined or reduced. Examples include:

• Late cancellation: if you cancel after the cancellation cutoff, we may offer rescheduling rather than a refund.
• Service substantially delivered: if a consultation has already occurred or a deliverable has been substantially provided, a refund may not be available, except where Australian Consumer Law requires it.
• Change of mind: if you simply decide you no longer want the service after delivery has begun, we may not provide a refund unless required by law or specified in the service-specific terms.

If we decline a refund, we will explain the reason and, where possible, propose alternatives such as rescheduling or partial credit for a future session. Any alternative offered will be optional and will not limit your statutory rights.

6. How to request a refund

To request a refund, email us at [email protected]. Please include:

• Your full name and the email used at purchase (or registration).
• The service name and purchase date.
• A brief description of the reason for the request and any relevant supporting information.

We may ask for additional details to verify the transaction and understand the issue. For privacy and security, please do not send sensitive personal information. If you are contacting us from the website, you can also use the registration page to start a conversation and we will direct you to the appropriate refund process where relevant.

7. Review and processing timelines

We aim to acknowledge refund requests within 2 business days. Most requests are reviewed within 5 business days, depending on the complexity and whether third party payment verification is needed. If a refund is approved, processing times may vary based on the payment method and provider. Banks and card networks can take additional time to finalise the return of funds.

8. Australian Consumer Law

Nothing in this policy limits rights you may have under the Australian Consumer Law. Where a service has a major failure, you may be entitled to a remedy such as a refund, replacement, or compensation, depending on the circumstances. If you believe a service is not provided with due care and skill or is not fit for the purpose described, please contact us so we can review the situation and respond appropriately.

9. Contact details

Refund requests and related questions can be directed to: